The following statements have been prepared for all ticket holders for our 2022 German concerts that were canceled, and who did not receive a refund or the possibility to transfer their tickets to future concerts. We were not given the email list for all of these ticket holders, and so we do not have a direct way of communicating to them. If you have friends who may have been affected by this situation, please forward both of these statements to them.
From Our 2022 Germany Concert Producer Julia Dybe:
Dear Customers of SoulEvents,
When the lockdown happened in 2020, I had to use profits from the Snatam Kaur concerts for my own living expenses. I started living from this money in the lockdown, always thinking I could catch up with new projects. In the end, it was just too long, and I had to face the fact that it was too late.
After months of trying to find a better solution, I can no longer keep SoulEvents running. I am currently preparing the bankruptcy application with the support of a Berlin charity. In order to be included as a creditor in this, I have to add you to the list of creditors. If you want to add yourself to the list, please send me: name, address, e-mail, and claim amount to: firstname.lastname@example.org
I would like to apologize to all those who have been affected by this.
As soon as the insolvency application has been filed, you will be contacted directly by the insolvency administrator.
From Snatam and Sopurkh:
We are deeply saddened by this situation in Germany, and are holding everyone affected by it in our hearts: all the ticket holders who have not received a refund or the possibility of transfer for the cancelled concerts.
We stand with Julia in support of her journey. By taking responsibility the way she has done here in her letter, we recognize that this is a step forward. She could have blamed the pandemic, the German government, etc, and that would have been a step backward.
We know this bankruptcy process will take some time. Let’s have compassion please. It is not easy to admit that you have made mistakes and are learning. Our expectation at this point is that the refund amount will be very small.
We have created 5 options for you if you did not receive a refund or promise of transfer for these canceled concerts:
27 May Sint-Joris-Weert, Belgium Workshop - free with proof of ticket receipt - email anytime: email@example.com
11 June Oltingen, Switzerland Open Air Concert - free with proof of ticket receipt - email by May 27 1: firstname.lastname@example.org
5 June Prague, Czech Republic Concert - free with proof of ticket receipt - email by 2 June : email@example.com
22 June Livestream Concert - free with proof of ticket receipt - email anytime: firstname.lastname@example.org
22 June Amsterdam Concert - free with proof of ticket receipt - email by June 13: email@example.com
For more information on these events please visit:
We are very grateful to Elke in Belgium, Daniel in Zurich, Lu in Prague, and Jeroen & Danielle in Amsterdam - without you we couldn’t be offering these free events.
We intend to come back to Germany in 2023, and are working with an entirely new production company who is setting these concerts up. For all ticket buyers who purchased their 2020 concert tickets through Sat Nam Versand, your tickets will be transferable to these future concerts.
Snatam & Sopurkh